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A fascinating article in the New York Times provides a perfect object lesson for young entrepreneurs on the subject of Executive Foot in Mouth (FIM) Disease.

The background: There’s a very cool program in Boston, Inner City Entrepreneurs, that helps small business owners who are new to entrepreneurship figure out how to grow their businesses. The group of 25 entrepreneurs meets like an MBA class and has lectures, projects, and sharing of ideas. Read more

As many of you know, I own a franchised business in addition to being a coach for people who are considering franchises or other business startups. My franchisor refers people to me regularly for what are known as “validation” calls. Prospective franchisees call around to existing franchisees to do research on the franchise and learn what it’s like to be in the system. If they ask good questions, they can come out of the process with a much clearer decision path (pro or con). The trouble is, 90% of the people who call me ask the wrong questions! Read more

In Summer 2009, I will publish Franchise-Freedom or Fantasy?  How to Know if a Franchise is Right for You After Your Corporate Career. The book is based on my seven years of experience as as a successful franchise owner and coach for entrepreneurs.

In my coaching practice, I work with executives who are considering entrepreneurship–which often includes an evaluation of buying a franchise. In the book, I lay out for the experienced business person a process for understanding whether franchising is a potentially viable alternative and, if it is, how to move forward. The book includes critical information including:

  • Knowing whether you are pursuing a franchise for the right reasons
  • The critical skills you need to be successful in franchising
  • What reserves you need before you start
  • How to negotiate with franchisors
  • How to evaluate non-franchise alternatives

If you’d like to be notified when the book becomes available, please email me with BOOK in the subject line, and I will let you know.

Recently I blogged about the shift that’s occurring in the outlook of New Entrepreneurs–and by New, I mean entrepreneurs who have started ventures in the post-Bubble economy of the past six-12 months. (We need a name for this new world order. Any suggestions?) I reached out to my network to find examples of what’s changing, and got a wide and interesting response. One of my old colleagues from CMP Media got in touch and we had a fascinating conversation. Seth Nichols has been vice president of digital media for Questex Media Group Inc., a business-to-business media and information provider, headquartered in Newton, MA. The company, which is an outgrowth of Advanstar, has more than 100 print and digital media publications, conferences and events as well as other information products. Earlier this month, Seth completed the purchase of one of Questex’s properties, Cadalyst.com, which is a publication and website for computer-aided design professionals, and launched his new company, Longitude Media.

To understand why this is interesting, you need to appreciate the dynamics of the business-to-business media industry today. It is in a shambles. Companies are downsizing, eliminating products and laying off employees more than ever before. The market for advertising of all kinds is under severe pressure. And amidst all this, Seth buys into the market. When I asked him to explain his reasoning, he talked about how things used to be when he and I were at CMP in the go-go days of Internet media. The outlook of media executives at that time and well after–call it the period roughly from1996-2008–was toward transactions. In the ’90s it was about positioning for IPOs; in the early 2000s it was about positioning for private-equity M&A. For a very long time the conversation has not been about creating value in the core asset.

The core asset in the media business? What is it?

It’s the audience you serve. Seth noted that traditional media companies, Questex included, may have hundreds of content-oriented websites but barely any (and sometimes no) people who spend their time on web analytics, web search, and online audience development. Finance and legal departments have outweighted and outspent the functions that create asset value.  Resources aren’t allocated toward mining and increasing the value of the core asset, the audience of readers for whom a particular content site exists. Seth’s approach? To focus his effort on audience aggregation using the most sophisticated tools and human resources available so that advertisers can get the maximum benefit of that aggregation. This is what media circulation departments used to do when I was growing up in publishing in the ’80s and ’90s. It’s not that Seth’s idea is new…it’s just that his idea has been forgotten in the age of transactional media. Now, everything old is going to be new again. And that’s a very good thing.

How about your industry? What are you doing that will redefine the entrepreneurial rules for the new age in which we find ourselves?

Some of you may know the blogger of Escape from Cubicle Nation, and now author of the book by the same name, Pamela Slim. I’ve been a follower of Pam’s writing and inspiring ideas for entrepreneurs for several years and she’s required reading for any entrepreneur-in-training. You can order her book starting today–and get this: Pam says, “the first 500 people who pre-order the book and send me your confirmed order number will get another, spanking new, personally signed copy of the book as soon as it rolls off the assembly line.” You can order from Amazon or any other online or physical bookstore and send your order confirmation to escapefromcubiclenation@gmail.com.  Read the first chapter free right now.

The PETA people aren’t going to like this.

The Times reports today that the growing armies of the unemployed are sick and tired of sending out resumes and are starting their own businesses in droves. One laid-off biologist is making–and taking orders for, thank you very much– $25,000 jelly fish tanks. An entrepreneurship professor at the University of San Francisco coined this phenomenon “forced entrepreneurship.” It’s what you do when you can’t find a job and you have to pay the bills.

What I like about the forced entrepreneurs is that they tend to do things on the cheap, which is exactly the right way to get going. When I launched a new service to my catering business, I didn’t buy any equipment or product before I’d made my first sale. The equipment paid for itself after two jobs. Starting up with less definitely helps focus the mind.

Many forced entrepreneurs would be happier if they could only get another job in their field after a layoff. But most of them use poor methods for finding a job so they conclude they have no choice but to start a business. The typical mistakes of job hunters include not having prioritized, multiple targets for their job search; spending the majority of their time answering Internet job listings, which account for perhaps 15% of available jobs; not targeting enough positions (not jobs, but positions that are currently filled but which they’d be eligible for); and falsely believing that their job-search objective is to get a job, rather than to get dozens of meetings. For people who really would like a job rather than forced entrepreneurship, I recommend you visit The Five O’Clock Club. It has the best process for job search I have ever come across. Not that you shouldn’t do your entrepreneurial thing if that’s really your passion. Just be careful–those jellyfish stings are wicked.

I was just updating my LinkedIn page and there was a quick poll that asked, “What is your ideal workday attire?” I answered and it brought me to the results page. Of 820 LinkedIn members who have answered the poll, 74% said jeans and a t-shirt would be their ideal work clothes, followed by 17% for a suit and tie; 6% for a driving suit and helmet; and 1% for a hardhat and steel-toed boots.

The results were largely the same regardless of company size.  There was some variation by management level: 89% of business owners were jeans/t-shirt and only 61% of the C-Level and VPs were, while 28% percent of that group like their suits and ties, thanks very much. Eighty-four percent of women prefer jeans and 71% of men do. And when it comes to age, people age 25-54 answered jeans about 71%-76% of the time while people over 55 said jeans 65% of the time.

So what’s going on here?

Business certainly is more casual than years ago, but not jeans/t-shirt casual by and large. Is there a pent-up desire for more freedom, more entrepreneurship, more home-based business? Or is everyone just dreaming about changing their lives as they suit up in pin stripes? I think it could well be true that we’re seeing the early indicators of another wave of self-employment and business startups. With Detroit hanging by its fingernails and Wall Street in shambles, it’s no wonder.

When I’m not coaching, I’m a small business entrepreneur. I started the business in 2002, around the same time I started coaching. I had no idea that those two career paths would intersect. But now I coach executives who are, or want to become, entrepreneurs. I entered a contest sponsored by StartupNation and I think I have a shot at winning. So if you’re reading this, please click and vote for me!
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car A great inspiration came today, as it so often does, from one of my entrepreneur coaching clients: How do you make sure you reach an important goal–in this case doubling sales in the second half of the year vs. the first half?

If you are moving up in the world, getting higher-value clients all the time, but still driving a six-year-old Honda Civic, the answer may be the one he came up with: Reach the goal and give yourself a reward that fits the accomplishment and where it takes you and your business.

My client’s reward: the 4.0-liter, V-8, 414 horsepower BMW M3 Convertible above. This goal and the car are not an abstraction. I am completely convinced he as good as owns this car right now. He regularly calls his dealer salesperson to ask him, “How’s my new car doing?” even though he won’t be “picking it up” until January. I’ve already reserved a cruise on the first sunny day after he’s got it.

This is the same client who recently needed to reach a particular business objective and wrote a check for $1500 to a political candidate he detested; gave the check to his best friend and told him to mail it if he didn’t reach his goal within a specified time period. He reached the goal and the money went to buy a new wardrobe.

A great by-product of setting an ambitious sales goal is that is forces the entrepreneur to evaluate all aspects of the business. Driving top-line sales is obviously the most important objective. But speeding up accounts receivable, building an active and efficient referral network, engaging in new business development activities that will spur revenue growth, getting clients to use new automated systems and tools to manage projects–all go a long way to making it possible to reach a stretch sales goal.

Have any other creative ideas for entrepreneurial self-rewards? Send them my way.

Sometimes entrepreneurs can be the victims of their own success. Here’s a situation that may sound familiar: your own a service-oriented business with one full-time employee—you. You have had hundreds of clients over the years. You use subcontractors to do certain jobs that you don’t have time for. You are really busy and business is very good. But you feel overwhelmed. There are a couple of problems you’ve identified.

  1. The Tail Wagging the Dog: Your have a subcontractor to whom you give a great deal of work. But he’s mercurial. Sometimes he’s prompt and communicative, other times he vanishes. Sometimes he makes you feel like you work for him. Every time you take on a job he’s your go-to guy and it makes you queasy.
  2. This Business Would Be Great if It Weren’t for the Customers: You have clients who love you and come back to you again and again. But they are constantly late meeting deadlines for feedback that will enable you to get to the next stage of the project. This costs you money and adds to your stress level.
  3. Small Potatoes: To paraphrase one of my least favorite figures from American history, you go to war with the customers you have, not the customers you wish you had. You have lots of smallish customers who are price sensitive. You wish you had big customers who were less penny-pinching.

Despite the problems, business is good. You feel successful. Just not as successful as you’d like to be. And the level of success you have creates inertia: You don’t want to rock the boat for fear of capsizing. Well, to paraphrase that dreadful American once more, small business is messy. But it can be cleaned up! Corresponding to each problem above, do these things and your effectiveness in, and enjoyment of, your business will soar:

  1. Show ‘Em Who’s Boss: If you use subs, you must have a locked-down, no-nonsense, no-exception, written and iron-clad contract they sign and live up to. Sounds complex but isn’t. Write down in plain English exactly what you want and expect from your subs, and give that document to a lawyer. She will turn it into a contract. Best $750 you ever spent. (If it costs more than that, get another lawyer.)
  2. Be a Client-Whisperer. Clients will stop bucking you in the head if you train them! Give them a process for working with you and lay it out at the start of a project. Make sure they understand their responsibility and accountability to the project and its outcomes. Create deadlines that are real. Think about building in incentives for meeting deadlines, or disincentives for failing to meet them (a rebate or a penalty). They will respect your taking a disciplined approach.
  3. Go Big-Game Hunting: It’s as difficult to service a small account as a big one, so you may as well have the big ones. If you don’t have them right now, is it because you feel unqualified to handle them, or just fearful? Do you honestly believe you can handle bigger clients and service them better than anyone else? If so, the only thing stopping you is, perhaps, not having a locked-down, bolted-in process for managing your business. Get that done and the rest will follow.

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