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What Happens When Customers Remember But the Company Forgets
Posted by Mitchell York under Small Business Management
A former business owner told me a story the other day that may strike a familiar chord with those of you who have experienced a change in management and what it can do to an organization.
Having sold his business several years ago, Roy (not his real name) is in the middle of an employment contract. It’s straight salary, with no incentives. Since the sale, the acquiring company has not invested in the business. This has led to customer dissatisfaction and an increase in complaints because of a decrease in quality. Read more…

